ITIL: For Beginners – The Complete Beginner’s Guide To ITIL

itil

ITIL: For Beginners – The Complete Beginner’s Guide To ITIL by Clydebank Technology is an introductory guide to ITIL, a set of practices and methods for IT management. The 93-page book reads like a programming textbook, introducing the reader to service management and strategy. The book is nicely formatted, sectioning key ideas into informative paragraphs. I especially liked the chapter “A Case for ITIL,” which reminds readers that “ITIL does not exist solely in paper, nor in a vacuum.” The guidebook provides the groundwork for learning ITIL, and then demonstrates how IT operation can transition from theoretical principles to working business technology.

You can read more about ITIL for Beginners here.

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